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The ValPal Network goes for hat-trick after being shortlisted for ESTAS 2019 supplier award

The ValPal Network goes for hat-trick after being shortlisted for ESTAS 2019 supplier award

The ValPal Network has once again been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.


The ESTAS determines the best property industry suppliers in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their supplier.


This year again saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with just over 40,000 customers completing one of the online questionnaires.


The ValPal Network was crowned Best in Sector Supplier of the Year Award for valuation tool at The ESTAS in 2017 and 2018 and is hoping to complete a hat-trick of award wins in 2019.


Twenty supplier firms have made this year’s shortlist across various product sectors. The shortlist was determined purely on the feedback received from a record 7,000 agents who used each supplier’s services for a minimum of two months during 2018.


Craig Vile, director of The ValPal Network, says: "We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off."


"We can't wait for this year's ESTAS and hope to pick up our third award in as many years!"


The ‘Best in Sector’ and ‘Supplier of the Year’ winners will be announced by TV property expert Phil Spencer at the 16th annual ESTAS Awards on May 10.


Spencer comments: "The industry’s leading suppliers are instrumental in helping agents deliver excellent service, they are an extension of that experience so the service they deliver to agents is crucial, it’s therefore only right that the ESTAS recognises their efforts."


Simon Brown, founder of The ESTAS, adds: "At ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it - week in week out - that’s why we put the spotlight on property firms who are committed to providing excellent service."